Cancellation and Returns Policy

At Mahroosh Naturalcare Enterprises, we strive to ensure your complete satisfaction with our products and services. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward cancellation and returns policy. Please review the following guidelines:

Cancellation Policy:

• You may cancel your order within 24 hours of placing it, provided that it has not yet been processed for shipping.
• To cancel your order, please contact our customer support team at info@mahroosh.in or +91 6005924707 with your order details.

Returns Policy:

• We accept returns of unused and unopened products within 14 days from the date of delivery.
• To initiate a return, please contact our customer support team
• Please ensure that the product is securely packaged 
• Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
• Once we receive the returned item, we will inspect it and process your refund within 7-10 business days.

Refund Policy:

• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable unless the return is due to an error on our part.
• Refunds are processed promptly, but it may take some time for the funds to reflect in your account depending on your payment provider.

Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product, please follow the returns process outlined above and place a new order for the desired item.

Condition of Returned Items:

• Returned items must be in their original packaging and in unused, resalable condition to be eligible for a refund.
• We reserve the right to refuse returns that do not meet these criteria or charge a restocking fee.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate, along with instructions for returning the damaged item.

Return Address:

• Please contact our customer support team to obtain the appropriate return address for your location.

Contact Us:

• If you have any questions or concerns regarding our cancellation and returns policy, please don’t hesitate to contact our customer support team at info@mahroosh.in or +91 6005924707

By placing an order with Mahroosh Naturalcare Enterprises, you agree to abide by our cancellation and returns policy.

Thank you for choosing Mahroosh for your skincare needs. We appreciate your support!